Shipping policy

Delivery Services: TierJoy offers a variety of delivery options to ensure your pet supplies and care products reach you as conveniently and quickly as possible. Standard delivery typically takes 3-5 business days, while expedited options are available for quicker needs.

Shipping Costs: Free standard shipping is available on all orders over $50. For orders under $50, a flat shipping fee of $5.99 applies. Expedited shipping costs vary based on the delivery speed and package weight.

Order Processing: Orders placed before 1 PM EST are processed and shipped the same day. Orders placed after this time will be processed the next business day.

International Shipping: We currently ship to select countries outside the United States. Shipping rates and delivery times for international orders vary by destination and will be calculated at checkout.

Tracking Your Order: Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery online.

Delivery Issues: If you experience any issues with your delivery, please contact our customer service team within 7 days of the delivery date. We are committed to resolving any problems related to shipping delays, lost packages, or damaged goods.