Faq

Shipping & Delivery

Q: How long does it take to receive my order?

A: Typically, orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location and the shipping method selected.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of receipt for most items in their original condition. Please see our Returns Policy for detailed instructions.

Product Information

Q: Are your products safe for all pets?

A: Our products are designed with pet safety in mind. However, we recommend checking product details and consulting with your veterinarian to ensure suitability for your specific pet.

Payment Methods

Q: What payment methods do you accept?

A: We accept various payment methods including credit/debit cards, PayPal, and other secure online payment systems.

Customer Support

Q: How can I contact customer service?

A: Our customer service team is available via email at [email protected] and by phone at 1-800-TIERJOY from 9 AM to 5 PM, Monday to Friday.